FAQs

What is Elite Purse?
Elite Purse is an online store offering a curated collection of stylish handbags and accessories. From bold statement pieces to practical everyday bags, each item is chosen for its quality and elegance. We aim to provide an exceptional shopping experience with high-quality products, fast shipping, easy returns, and friendly customer support.

How can I reach Elite Purse customer support?
You can reach our customer support team by emailing support@elitepurse.store or calling +1 (973) 366-3414. We also offer a live chat option on our website and a contact form on our Contact Us page. Our team is always available to assist you.

Ordering and Shipping

How do I place an order on Elite Purse?
Simply browse our website, add items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase. Once your order is placed, we will prepare it for shipping.

When will my order be shipped?
Orders are typically processed within 1–3 business days (Monday to Friday). Once processed, shipping usually takes about 7–9 business days (Monday to Friday). In total, you can expect your order to arrive in about 8–12 business days from the date of purchase.

What is the shipping cost?
Shipping is free for all orders within the United States. There is no additional charge or minimum purchase required for standard delivery. We currently ship only within the U.S.

Can I track my order?
Yes, you will receive a tracking number via email once your order ships. You can also visit our Order Tracking page on the website to check the status of your delivery.

What methods of payment do you accept?
We accept various payment methods, including:

• American Express
• Apple Pay
  
• Maestro
• Discover
• Google Pay
  
• MasterCard
  
• Visa
  

All payments are processed securely in U.S. Dollars at checkout.

Returns and Exchanges

What is Elite Purse’s return policy?
You have 14 days from the date you receive your order to request a return. To be eligible, items must be in their original condition—unworn, unused, with tags attached, and in the original packaging.

How do I initiate a return or exchange?
To start a return or exchange, contact our customer support team via the Contact Us page or by emailing support@elitepurse.store. Provide your order number and let us know the issue, and we’ll guide you through the return/exchange process.

Contact Us
For support, please reach out to our customer service team:
📧 Email: support@elitepurse.store
📞 Phone: +1 (973) 366-3414
📍 Address: 876 S Orchard Rd, Vineland, New Jersey 08360, United States